10N
Consulting

Scale your business
not your complexity.

Oxford MBA  ·  Lean Six Sigma Green Belt  ·  AI & ML Leadership  ·  20+ Years APAC Operations

Sound Familiar?

Growing businesses hit the same operational walls

You have product-market fit and revenue traction — but your operations haven't kept up. The cracks are starting to show.

Everything runs on founder instinct

No documented process, no operating rhythm, no data infrastructure. Decisions are reactive and the team is stretched thin.

Revenue is growing but margins aren't

You're winning customers but churn is creeping up, costs are hard to forecast, and you can't see where the leaks are.

You need senior ops expertise — not a full-time salary

Hiring a Director of Operations is too expensive right now. You need the thinking and delivery without the full-time commitment.

Free · 5 Minutes · Instant Results

How operationally fit is your business?

25 targeted questions. A personalised score across 5 operational areas. Specific recommendations — in under 5 minutes.

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What We Do

Operations built for the stage you're at

We design and build your regional operating infrastructure — moving you from chaotic country teams to structured systems built for thousands of APAC customers.

01

Operating Model Design & Scaling

Build one operating model that works in Singapore, KL, Bangkok, and Ho Chi Minh — without rebuilding it for every market.

Operating Model Design & Scaling

We replace ambiguity with architecture: clear roles, documented processes, OKR frameworks, and operating rhythms that connect daily work to strategic goals.

  • Operating model design tailored to your business stage
  • OKR and KPI framework development
  • Capacity planning and workforce design
  • P&L ownership structures and budget oversight
  • Weekly, monthly, and quarterly operating rhythms
  • Vendor governance and SLA management
100%
Plan attainment with <5% forecast variance
25%
Team productivity improvement

Revenue Operations & CRM

From first CRM to multi-market ARR forecasting with churn analytics and deal-risk scoring — RevOps infrastructure that gives your leadership real-time confidence in what's coming.

  • CRM selection, configuration, and implementation
  • ARR forecasting models and pipeline analytics
  • Customer onboarding playbooks and lifecycle activation
  • Churn analytics, health scoring, and risk escalation
  • Renewal operations and tiered account management
  • Revenue risk visibility and executive reporting
75%
Improvement in early-stage retention
90%+
ARR maintained post-intervention

Process Optimisation

Using Lean Six Sigma (DMAIC), we measure first, diagnose root causes, then design structured solutions that your team can own. Every improvement is documented and measurable.

  • End-to-end process audits and bottleneck identification
  • DMAIC-based improvement programmes
  • Lifecycle handoff redesign (sales → onboarding → success)
  • Billing and finance process automation
  • Manual workload reduction and efficiency gains
  • SLA management and continuous improvement
50%
Churn reduction in 9 months
30%
Reduction in manual workload

Operational Analytics & Reporting

The right data, presented clearly, acted on quickly. From first KPI framework to board-ready reporting, designed for your stage and growing with you.

  • KPI and OKR framework design for your business model
  • Dashboard build (CRM-native, Looker, or equivalent)
  • ARR, MRR, and churn reporting infrastructure
  • Deal-risk scoring and pipeline health models
  • MBR/QBR reporting and board pack templates
  • Forecasting models with scenario planning
<3%
Forecast variance maintained globally
14%
Operational cost savings via data-driven redesign
Credentials

Qualified. Certified. Field-tested.

Every engagement is led personally by Neeraj Dhanothia — with the academic rigour and hands-on experience to back it.

Oxford MBA Strategy & Operations
University of Oxford
Lean Six Sigma Green Belt Process Excellence
University of Oxford
AI & ML Leadership Strategic Certification
Singapore Management University
20+ Years APAC Operations B2B SaaS · FinTech
Corporate Services
How We Work

A structured approach. Measurable outcomes.

Every engagement follows a proven framework — diagnostic first, then design, deploy, and refine.

Discover

Audit your current state. Identify gaps, bottlenecks, and quick wins through structured diagnosis.

Design

Build the operating model, process maps, and frameworks tailored to your business stage and goals.

Deploy

Implement with your team. Hands-on delivery — not a slide deck. Systems, tools, and people aligned.

Optimise

Measure, refine, and compound. Ongoing advisory ensures improvements stick and scale as you grow.

Ready to build operations that scale?

Most engagements start with a no-obligation discovery call. Let's understand your business before proposing anything.

Schedule your first free consultation
Get in Touch

Let's talk about your operations.

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